Getting started
Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.
Help centre
Our aim is to help make things simpler not harder.
Help topic: PowershopLITE
Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.
All PowershopLITE questions
- Can I buy GreenPower if I’m a PowershopLITE customer?
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Yes! As a PowershopLITE customer, you can choose to cover 10%, 25%, 50% or 100% of your usage with GreenPower.
- How do I add GreenPower to my PowershopLITE account?
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Simply log into your online account, head to ‘Settings’ and then ‘GreenPower’. You’ll see the option to choose a range of GreenPower cover from none to 100%. Choose the percentage of cover you want and then click ‘Save changes’. You will then be charged your nominated level of GreenPower at your next Account Review.
- Can I buy Powerpacks for my electricity but have a PowershopLITE experience for my gas?
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No. If you have electricity and gas at your property, you’ll have the same experience for both accounts.
- I have multiple properties, can I have different Powershop experiences across my properties?
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If you have multiple properties under the one account number, all properties must share the same experience. So they’ll either all be Shopper or all PowershopLITE.
- What is PowershopLITE?
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With Powershop, you can choose our original Shop or be a PowershopLITE customer. It’s up to you and what suits your energy needs. Basically, the biggest difference is that with PowershopLITE, you don’t get access to the Shop and the extra savings you get from buying discounted Powerpacks.
- I’m an existing customer, can I try PowershopLITE?
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You sure can. Contact us at info@powershop.com.au and 1800 462 668 and we’ll organise your switch over to PowershopLITE.
- How will the switch over to PowershopLITE work? Am I on new rates from today?
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Once you have confirmed that you want PowershopLITE, we’ll switch you over. Once this is done, you’ll receive an email confirmation from us. At your Account Review for that month and going forward, you will be billed on PowershopLITE rates and any unused Powerpacks purchased previously will be refunded as an account credit.
- If I don’t like PowershopLITE can I change back to the original experience?
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Yep! Just give us a ring on 1800 462 668 and our team can sort that out for you.
- Why have you introduced PowershopLITE?
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Powershop is always on the lookout for new things to try. We’ve had feedback that shopping for power doesn’t suit all our customers, so we’ve been keen to try an experience of Powershop without the Shop.
