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Our aim is to help make things simpler not harder.

What do I need to do when I get my Electricity or Gas Bill Coming email?

Help topic:

Two days before you’re due to receive your Powershop bill, we’ll email you if you haven’t bought enough Powerpacks to cover all of you usage for the month, or if we only have an estimated meter read. This email is called ‘Electricity/Gas bill coming’.


If you haven’t bought enough Powerpacks:

You can either:

  • log in to your account and buy the Power Saver (or any other Powerpack) from the Shop, helping you to get a bigger discount for your power usage; or
  • not do anything and we’ll buy the exact amount to cover how much power you’re short. This will be charged at your Auto Pay rate.

If we buy power for you, we’ll tell you how much will be purchased when you get your bill. Your bill will also tell you when the money will be debited from your bank account or credit card to cover this purchase. If you’d like to use a different payment method you can log in to your account on the desktop and pay for it yourself with another method.

We’ll always give you at least 13 business days notice before we take any money from your account. If paying on this date is going to be a problem you can also move your payment date.

Download our mobile app and you’ll also get a mobile alert at least three days before we make a transaction to let you know how much we are going to take, and when.

If your meter readings are not up-to-date (i.e. you don’t have a smart meter)

You can either:


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Still have questions?

1800 462 668 info@powershop.com.au