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Can I get a refund on Powerpacks?

Help topic:

Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself.


Log in to your desktop account and click on the ‘Transactions’ tab. You should have a ‘refund’ button next to any transactions for Powerpacks you’ve bought in the last 48 hours.

You can still get a refund after 48 hours by calling us on 1800 462 668.

Your refund will be to your Powershop account and not your bank account or credit card.

We only refund to your bank account or credit card in exceptional circumstances, or if you close your Powershop account. For further details see our Refunds page.

If we’ve sent your Account Review in the time between you buying a Powerpack and asking for a refund, then we may not be able to provide a refund.


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Still have questions?

1800 462 668 info@powershop.com.au