Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Help topic: Payment
All the nitty, gritty cash questions in one location.
All Payment questions
- When will I be billed for my power?
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We send you an Account Review once a month. If you’re all paid up for the month, you don’t need to do anything and this will just be a record of the Powerpack/s you’ve purchased. If you do have anything owing, we’ll send you the ‘Account Review coming’ email to remind you to top up your Powershop account with our Power Saver pack. You’ll have two business days from the day you receive the ‘Account Review coming’ email to top up your account at the best available discount.
- What is my Account Review?
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Your Account Review is your bill. It’s an email with an attached PDF.
- Do I need to do anything around the time of my Account Review?
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A couple of days before you’re due to receive your Account Review, we’ll email you if you haven’t bought enough Powerpacks to cover all of you usage for the month, or if your meter readings aren’t up-to-date. This email is called ‘Account Review coming’.
- How can I pay?
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There are a few ways you can pay: by credit card, by direct debit, by BPAY.
- How do I know when payment will be taken from my credit card or bank account?
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When you buy power yourself from the Shop, the money will be debited from your credit card or bank account immediately.
- Can I move my payment date?
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Yes you can. If a scheduled payment date (a payment on your account triggered by Powershop) doesn’t suit, you can change the date.
- Can I set up a regular payment for my power?
- I have more than one property. Can I pay separately for each one?
- Why have you taken $1 from my bank account?
- What is my preferred payment method and can I change it?
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You can nominate either a direct debit or credit card as your preferred payment method. We’ll then use this payment method when an auto-payment is created on your account (for example when you buy a Powerpack).
- Can I get a refund on Powerpacks?
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Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself.
- Are Powerpacks the only way I can bring my account up to date?
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You can add money to your Powershop account anytime you like.
- Will I be charged extra if I pay by credit card?
- Why can’t I pay my account when I have less than $1 owing?
