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Help topic: Payment

All the nitty, gritty cash questions in one location.

All Payment questions

We send you an Account Review once a month. If you’re all paid up for the month, you don’t need to do anything and this will just be a record of the Powerpack/s you’ve purchased. If you do have anything owing, we’ll send you the ‘Account Review coming’ email to remind you to top up your Powershop account with our Power Saver pack. You’ll have two business days from the day you receive the ‘Account Review coming’ email to top up your account at the best available discount.

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Your Account Review is your bill. It’s an email with an attached PDF.

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A couple of days before you’re due to receive your Account Review, we’ll email you if you haven’t bought enough Powerpacks to cover all of you usage for the month, or if your meter readings aren’t up-to-date. This email is called ‘Account Review coming’.

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There are a few ways you can pay: by credit card, by direct debit, by BPAY.

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When you buy power yourself from the Shop, the money will be debited from your credit card or bank account immediately.

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Yes you can. If a scheduled payment date (a payment on your account triggered by Powershop) doesn’t suit, you can change the date.

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You can nominate either a direct debit or credit card as your preferred payment method. We’ll then use this payment method when an auto-payment is created on your account (for example when you buy a Powerpack).

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Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself.

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You can add money to your Powershop account anytime you like.

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Still have questions?

1800 462 668 info@powershop.com.au