Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Help topic: Payment
All the nitty, gritty cash questions in one location.
All Payment questions
- ‘Account Review’ to ‘Bill’, what’s changed?
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From 14 May, we’re changing up the name of the Account Review to be referred to as the Bill. Makes sense, hey! We’ll be working to change this across our whole platform – some areas will change a little faster than others, but rest assured we’re working on it. Here are some A’s to any Q’s you might have about this change:
- When will I be billed for my power?
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We send you a bill once a month. If you’re all paid up for the month, you don’t need to do anything and this will just be a record of the Powerpacks you’ve purchased. If you do have anything owing, we’ll send you and email two days before your bill to remind you to top up your Powershop account with our Power Saver pack. Make sure you buy enough Powerpacks to cover your usage before you get your bill so you save the most.
- What comes in my Powershop bill?
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Your Powershop bill is an email with an attached PDF.
- What do I need to do when I get my Electricity or Gas Bill Coming email?
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Two days before you’re due to receive your Powershop bill, we’ll email you if you haven’t bought enough Powerpacks to cover all of you usage for the month, or if we only have an estimated meter read. This email is called ‘Electricity/Gas bill coming’.
- How can I pay?
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There are a few ways you can pay: by credit card, by direct debit, by BPAY.
- How do I know when payment will be taken from my credit card or bank account?
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When you buy power yourself from the Shop, the money will be debited from your credit card or bank account immediately.
- Can I move my payment date?
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Yes you can. If a scheduled payment date (a payment on your account triggered by Powershop) doesn’t suit, you can change the date.
- Can I set up a regular payment for my power?
- I have more than one property. Can I pay separately for each one?
- Why have you taken $1 from my bank account?
- What is my preferred payment method and can I change it?
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You can nominate either a direct debit or credit card as your preferred payment method. We’ll then use this payment method when an auto-payment is created on your account (for example when you buy a Powerpack).
- Can I get a refund on Powerpacks?
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Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself.
- Are Powerpacks the only way I can bring my account up to date?
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You can add money to your Powershop account anytime you like.
- Will I be charged extra if I pay by credit card?
- Why can’t I pay my account when I have less than $1 owing?
