Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
I’m moving into a new property, how much notice do I need to give you to connect my power?
Help topic: Moving house
The sooner the better! We need time to contact your distributor so they can connect the power on your requested date.
In Victoria, most people have smart meters, which can be remotely connected. While this means we may be able to connect your power on the same day, the more notice you give us, the better. If you have a basic meter or a site that requires a physical connection, we may not be able to do a same day connection.
If you are in New South Wales, we need two business days’ notice to connect your power.