Digital security and fraud
We take your security very seriously, and as part of our security measures we regularly scan for personal information associated with your Powershop account that may have been leaked online.
Help centre
Our aim is to help make things simpler not harder.
How much notice do I need to provide when moving house?
Help topic: Moving, connections & metering, Moving house
When you tell us you’re moving property, we’ll ask for your move in date. We will do our best to get the power connected on that day. The power can be connected at any time on that day, so if you need it by a certain time, it might be best to get us to connect you the day before. We cannot connect power on public holidays or weekends.
In Victoria, most people have smart meters, which can be remotely connected. While this means we may be able to connect your power on the same day, the more notice you give us, the better. If you have a basic meter or a site that requires a physical connection, we may not be able to do a same day connection.
If you are in New South Wales, we need two business days’ notice to connect your power.