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Help centre
Our aim is to help make things simpler not harder.
Why aren’t my meter readings showing in my Powershop account?
Help topic: Meter know-how
There might be a couple of reasons for this.
If you don’t have a smart meter —you’ll need to enter your meter readings manually in your Powershop account, or wait for your distributor to read your meter (which usually happens at least every 3 months) and send us the reading to update your account.
If you do have a smart meter — it’s pretty normal to have up to one day’s worth of readings missing. The readings that are recorded in your Powershop account are usually 24 hours behind real time.
If you’re a few days behind on your meter readings, a technical glitch could be stopping your smart meter from communicating the information to your account. Email or call us on 1800 462 668 and we’ll get in touch with your distributor so that they can sort out any issues.
We can’t always guarantee meter readings. Sometimes bad weather can interfere with your meter’s signal. Also, the signal can be inconsistent in certain areas, especially rural locations.