Help topic: Meter know-how
Safety first! Do not touch any part of your meter.
Digital meter: You read a digital meter from left to right not including numbers highlighted in red. The example shown here is 5973.
If your tariff gives you different usage options your meter may have two rows like shown. The top reading in this example is 1420, and the bottom reading is 971.
Dial meter: When reading this type of meter, always take the lower number if the needle is between two numbers, even though this may not be the closest number to the needle (taking into account that zero is considered greater than 9 when the needle lies between 9 and 0). Don’t forget to note the direction in which each dial is moving. The reading for the dial meter shown in this example is 4973.
If your dial meter has digits or dials that are red or highlighted they can be ignored. They are used for testing or represent decimal places.
Electronic meter: These displays show readings for more than one meter. You can view the readings by either pushing a button or scrolling automatically. The display will also show a total reading of the two or more meters combined. Please send us only the individual readings.
Smart meter: Smart meters generally have a number of displays that you’ll need to scroll through before you reach the total kilowatt hour usage number. Because smart meters vary so much, we recommend heading to your distributor’s website for instructions on reading your smart meter. Find your distributor here.
Be safe when you read your meter. If it’s up high, make sure that you reach it safely. If there are any loose or exposed wires in the cabinet, don’t touch them — call an electrician as soon as possible.