Help centre

Our aim is to help make things simpler not harder.

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

View our customer terms and conditions page here: https://www.powershop.com.au/terms-and-conditions/

View our hardship policy page here: Hardship policy

View our privacy policy page here: https://www.powershop.com.au/privacy-policy/

View our refunds policy page here: https://www.powershop.com.au/refunds/

View our complaints page here: powershop.com.au/complaints

View our schedule of fees page here: https://www.powershop.com.au/fees/

Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Discover what makes up your power price, how to work out your rates and understand your tariff.

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Everything you need to know about purchasing power in the Powershop “shop”

Get the know-how, right now. Track your usage and take control – the power is yours!

Pack us up and take us with you! All the details on moving house with Powershop.

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

All the nitty, gritty cash questions in one location.

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Still have questions?