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Help topic: Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

All Legal questions

View our customer terms and conditions page here: https://www.powershop.com.au/terms-and-conditions/

Customer terms & conditions - Read more

View our hardship policy page here: Hardship policy

Hardship policy - Read more

View our privacy policy page here: https://www.powershop.com.au/privacy-policy/

View our refunds policy page here: https://www.powershop.com.au/refunds/

Refunds policy - Read more

View our complaints page here: powershop.com.au/complaints

Complaints - Read more

View our schedule of fees page here: https://www.powershop.com.au/fees/

Schedule of fees - Read more

Browse help topics

Power Pointers

Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Shop for power

This content is relevant if you’re a customer from New South Wales, Queensland or South Australia. For information on our Victoria shop, visit: powershop.com.au/why-powershop/powershop-experience/powerpacks

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Payment

All the nitty, gritty cash questions in one location.

PowershopLITE

Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Still have questions?

1800 462 668 info@powershop.com.au