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Help centre

Our aim is to help make things simpler not harder.

How much will GreenPower cost me?

Our GreenPower premium is 5.5c/kWh inc. GST – we review this a couple of times a year to make sure it’s properly reflecting the current market price for Renewable Energy Certificates (RECs).

You will always be able to find our GreenPower premium listed on our Help Site.

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Power Pointers

Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Shop for power

How to shop for power with Powershop. Get ready, we think you’re gonna love it.

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Payment

All the nitty, gritty cash questions in one location.

PowershopLITE

Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Still have questions?

1800 462 668 info@powershop.com.au