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What to expect email-wise

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There are a few emails to look out for as a new Powershop customer.

Power update — this weekly email tells you how you’re doing for power, your daily usage for the week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Account Review coming — you’ll get this email on, or a few days after, the end of your Account Review period if you haven’t bought enough Powerpacks to cover your usage, or if we don’t have an up-to-date meter read. This email will tell you how long you have to log in and buy power and/or enter a meter read yourself.

Account Review — this email and attached PDF summarises your usage, transactions, meter reading and what (if anything) you still have to pay. In this email we’ll let you know if, and when, we’ll take money from your credit card or bank account if you don’t log in and pay for any outstanding power yourself.

Confirming your purchase — we’ll automatically send you a receipt every time you buy a Powerpack from the Shop. You can turn this email off any time from your desktop account. Go to‘ Settings’, ‘Alerts’ and untick the box next to ‘Purchase notification’. You’ll still get a summary of your transactions in your Account Review. You can also see your transactions under the ‘Transactions’ tab in your desktop account.

More on what happens around the time of your Account Review.

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Still have questions?

1800 462 668 info@powershop.com.au