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Help centre

Our aim is to help make things simpler not harder.

Help topic: Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

All Getting started questions

You can log in to your account from your desktop or via Powershop’s mobile app.

Download our mobile app and log in to your account - Read more

To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.

Go shopping! - Read more

We sell energy in Powerpacks so you can pick and choose to suit your budget and how much power you need.

Powerpacks - Read more

The best way to save is to ensure you log in at least once a month and buy enough of the Power Saver pack to cover your usage for your billing period.

Getting the best savings - Read more

Every month we’ll send you your Powershop bill. This is an email with an attached PDF.

Your Powershop bill - Read more

Some of the expressions you’ll regularly hear us use, and what they mean.

Words you’ll hear - Read more

There are a few emails to look out for as a new Powershop customer.

What to expect email-wise - Read more

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Still have questions?

1800 462 668 info@powershop.com.au