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Help centre

Our aim is to help make things simpler not harder.

Help topic: Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

All Getting started questions

Learn how to pay your Powershop bill in under a minute through the Powershop app. Power in the palm of your hands!

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You can log in to your account from your desktop or via Powershop’s mobile app.

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To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.

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We sell energy in Powerpacks so you can pick and choose to suit your budget and how much power you need.

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The best way to save is to ensure you log in at least once a month and buy enough of the Power Saver pack to cover your usage for your Account Review period.

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Every month we’ll send you your Account Review. This is an email with an attached PDF.

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Some of the expressions you’ll regularly hear us use, and what they mean.

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There are a few emails to look out for as a new Powershop customer.

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Still have questions?

1800 462 668 info@powershop.com.au