Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Help topic: Getting started
Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.
All Getting started questions
- Power Pointers – pay your bill in under a minute!
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Learn how to pay your Powershop bill in under a minute through the Powershop app. Power in the palm of your hands!
- Download our mobile app and log in to your account
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You can log in to your account from your desktop or via Powershop’s mobile app.
- Go shopping!
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To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.
- Powerpacks
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We sell energy in Powerpacks so you can pick and choose to suit your budget and how much power you need.
- Getting the best savings
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The best way to save is to ensure you log in at least once a month and buy enough of the Power Saver pack to cover your usage for your Account Review period.
- Your Account Review
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Every month we’ll send you your Account Review. This is an email with an attached PDF.
- Words you’ll hear
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Some of the expressions you’ll regularly hear us use, and what they mean.
- What to expect email-wise
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There are a few emails to look out for as a new Powershop customer.
