Getting started
Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.
Help centre
Our aim is to help make things simpler not harder.
Help topic: Getting started
Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.
All Getting started questions
- Download our mobile app and log in to your account
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You can log in to your account from your desktop or via Powershop’s mobile app.
- Go shopping!
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To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.
- Powerpacks
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We sell energy in Powerpacks so you can pick and choose to suit your budget and how much power you need.
- Getting the best savings
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The best way to save is to ensure you log in at least once a month and buy enough of the Power Saver pack to cover your usage for your Account Review period.
- Your Account Review
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Every month we’ll send you your Account Review. This is an email with an attached PDF.
- Words you’ll hear
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Some of the expressions you’ll regularly hear us use, and what they mean.
- What to expect email-wise
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There are a few emails to look out for as a new Powershop customer.
