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You can apply to us to cancel and refund any Powerpack purchases you have made in the following circumstances:
Nothing in this refund policy shall be taken to override your obligations to purchase sufficient valid Electricity Products to cover the amount of energy supplied to your property by us.
Notwithstanding 1) above, we will not agree to cancel or refund any Electricity Product purchases made by us on your behalf to cover a shortfall where you have not purchased enough Electricity Products to cover the energy supplied to your property (as measured by a meter read or an estimated read if we cannot read your meter).