We worked with the public to make our website easy to use and understand, so it uses features that your older browser may not fully support. If you experience display problems click here for a list of upgrade options.
Powershop Australia Pty Limited (ACN 154 914 075) is a customer-focused company, and that means we care about your privacy. In offering and enabling services to you we need to collect some personal information (for example, name, address, email address, payment information and history and energy usage data including metering data) and sometimes sensitive information about you (for example, if you notify us that life support equipment is used at your address). If you do not provide this information we may not be able to offer or continue to provide you a service.
You give us your explicit informed consent to our disclosure of your information to our related companies (some of which are located in New Zealand), agents, contractors and market participants (for example, the Australian Energy Market Operator, metering companies and energy distribution businesses) and where required to other third parties involved in enabling the provision of services to you, for any other purpose you have consented to or as required or authorised by law. Your personal information may be recorded and stored in our systems or other systems we use (for example, customer information systems and telephone recording systems) some of which may be located in overseas jurisdictions. In certain circumstances we may also disclose your personal information to a credit reporting agency. In circumstances where we require to use your personal information for purposes not previously disclosed we will inform you as soon as reasonably practicable. If you provide us with information about another person (for example, an additional account holder), we require that you make that person aware of this information.